Lifetime core warranty (Home Guard)
Housings and core system covered for life, when filters are changed on schedule with genuine Austra filters.
Covered for the long run.
Lifetime warranty on the Home Guard core system (with genuine Austra filters), plus 2-year workmanship warranty and your consumer-law rights.
- Licensed installers
- Lifetime core warranty on Home Guard
- Standard-size cartridges
- Local Geelong team
What's covered
Manufacturer warranty
2 years on Crystal, Drift, Rain Guard and Commercial units. Taps and cartridges are covered by their manufacturer warranties, listed in your written quote.
Workmanship warranty
2 years on the plumbing and installation work we do.
Australian Consumer Law
Your consumer rights always apply on top of our warranties.
Making a claim is simple.
1
Tell us
Send the form below or give us a call.
2
We check
We look up your records and may ask for photos or visit.
3
We put it right
You get the outcome and the next steps.
Make a warranty claim
Have your invoice or job number handy if you can. Can't find it? Send this anyway and we'll find your details.
Not sure if it's a warranty issue?
Start with the Support Centre and we'll point you the right way.