How can we help?
Service, filters or a warranty claim. Pick an option below or call 1300 988 679.
- Licensed installers
- Lifetime core warranty on Home Guard
- Standard-size cartridges
- Local Geelong team
Get to the right help, fast
Request service
Something needs attention? Tell us.
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Book a filter change
Order filters or have us change them.
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Troubleshoot
Simple, safe checks to try first.
GoFilter change guides
What your system needs, and when.
GoWarranty claim
Start a claim in a couple of minutes.
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Call 1300 988 679
Mon-Fri 9am-5pm · Sat 9am-1pm · Sun closed
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Simple, safe checks before you request a visit
Identify your system
Home Guard, Crystal, Drift or Rain Guard.
Check visible valves
Note their position. Don't force a valve that won't move.
Check your gauges
Note the readings on your Home Guard's two pressure gauges.
Photograph the issue
A clear photo or short video helps us prepare.
Check your last filter change
Changes in taste, flow or pressure often come down to the cartridges.
Leave the rest to us
If anything needs opening, disconnecting or repairing, request service.
Not an existing customer yet?
Start with a free water check.